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Customer service shouldn’t just be a department; it should be the entire company.

At Uni Assist, outstanding customer care is our focus. Everybody in the business is committed to delivering prompt and concise assistance.

Support with your facilities? Contact our team to discuss your requirements.

Uni Assist Customer Care

Uni Assist Customer Care Charter

Accessible and Responsive Communication:

    • We commit to providing timely and accessible communication channels for our customers, ensuring that inquiries, concerns, and feedback are acknowledged promptly.
    • Our Business Support team will be available through multiple channels, including phone and email, during business hours Monday – Friday, 8 am-5 pm, to address your needs effectively.
    • Our team will respond to email enquiries within 2 hours of receiving the initial mail. 

 

Empathetic and Personalised Support:

    • Our Business Support team will listen actively and empathise with your unique needs. We strive to understand your concerns and provide solutions tailored to your situation.
    • We value each customer as an individual, and our interactions will reflect our commitment to delivering a personalised and caring experience.

 

Transparent and Honest Information:

    • We pledge to provide transparent and honest information about our services and policies. You can trust that the information you receive from us is accurate, and we will strive to keep you informed about any changes or updates that may affect your experience.

 

Efficient Issue Resolution:

    • In the event of any issues or challenges, our goal is to resolve them efficiently and effectively. We will keep you informed about the progress and work diligently to find satisfactory solutions that meet your expectations.
    • Our Business Support team is empowered to take ownership of problems and escalate them when necessary, ensuring a swift resolution process.

 

Continuous Improvement and Customer Feedback:

    • We are committed to continuously improving our customer service based on your feedback. Your opinions matter to us, and we encourage you to share your thoughts on our services so that we can enhance our offerings and better meet your needs.

 

The following values and behaviours are fundamental to everything we do: In everything we do, we will be;

  • Honest and transparent 
  • Fair and adaptable 
  • Polite and approachable 
  • Positive and considerate 
  • Knowledgeable and listening

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Please don’t hesitate to contact us if you need any support from our Business. T: 0845 561 2222 M: bsc@uniassist.co.uk

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